Warranty

Return Policy


ALL Our Store PRODUCTS INCLUDE A 30 DAYS WORRY FREE GUARANTEE. IN THE EVENT THAT A PRODUCT IS FOUND TO HAVE A MANUFACTURER DEFECT WITHIN 30 DAYS OF PURCHASE DATE,Our Store WILL  FREE OF CHARGE AND PROVIDE A FREE RETURN LABEL.  DUE TO THE NATURE OF THE PRODUCT, REFUNDS ARE ONLY ACCEPTED FOR NEW PRODUCTS WITHIN 14 DAYS THAT HAVE NOT BEEN USED. ANY POSSIBLE RETURNS AND UNACCEPTED ITEMS ARE SUBJECT TO A 30% RESTOCKING FEE.

 

WARRANTY COVERED REPAIRS CAN BE REQUESTED WITHIN 30 DAYS UNDER ONE OF THE FOLLOWING CONDITIONS:

PRODUCT HAS SUSTAINED DAMAGE IN TRANSIT, WHICH WAS FOUND WHEN BEING UNPACKED AND CHECKED WITH THE PRESENCE OF THE COURIER.

MANUFACTURING DEFECT(S). EXCLUDED ARE DAMAGES TO THE BOARD CAUSED BY CUSTOMER INCLUDING SCRATCHES

WARRANTY COVERED REPAIRS CAN NOT BE REQUESTED UNDER ANY OF THE FOLLOWING CONDITIONS:

CUSTOMER DID NOT IMMEDIATELY REPORT DAMAGE SUSTAINED IN TRANSIT OF THE PRODUCT.

REPAIR IS REQUESTED AFTER 30 DAYS OF PURCHASE (SINCE THE ACTUAL DATE THE PRODUCT RECEIVED).

LEGAL PROOF-OF-PURCHASE OR RECEIPTS ARE UNABLE TO BE PROVIDED, OR HAVE BEEN FORGED OR TAMPERED.

PRODUCT HELD NO MANUFACTURING DEFECTS AFTER TESTING MADE BY Our Store TECHNICAL SUPPORT.

CRASH OR BURNING CAUSED BY NON-MANUFACTURING DEFECTS, AS WELL AS ANY DAMAGE CAUSED BY UNAUTHORIZED MODIFICATION, ENTRY OF FOREIGN BODY (WATER, OIL, SAND, ETC.), IMPROPER OPERATION.

LABELS, SERIAL NUMBERS, WATERPROOF MARK, FALSE PROOF MARK, ETC. SHOW SIGNS OF TAMPERING OR ALTERING.

DAMAGE CAUSED BY EXTERNAL FACTORS, INCLUDING BUT NOT LIMITED TO: FIRE, FLOOD, HIGH WIND STRENGTH AND LIGHTNING STRIKE.

30 Days Warrenty

Our Store PROVIDESYOU WITH 30 DAYS OF WORRY FREE PEACE OF MIND.


Return Policy and Guideline


You may return new, unopened items within 30 days of delivery for a full refund. We will refund return shipping costs if the return is the result of our error (ie., you received the incorrect item).


If your order has a manufacturing defect or a broken part, please contact us directly to inquire about replacement parts.  Their e-mail address is: support Our Store .  If the issue is not resolved to your satisfaction, then please contact us and we will assist you.  PLEASE NOTE: Limited and Exclusive products are NOT eligible for parts replacement service.


Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support Our Store 

 

Our Store does NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn't match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.

 

Restocking Fees

You will receive a prepaid return label at no charge and a full refund to the original form of payment* for the following items:

You return You receive

Defective items (no fault of customer)

Unopened items returned in the original condition as shipped

Wrong item shipped or item does not match what was shown on the Our Store website


100% of the item's purchase price AND free shipping label

 

Partial refunds

You may receive a partial refund to the original form of payment* for the items listed below.

You return You receive

Non-defective items that are returned opened and within the item's return policy period

Non-defective special orders or custom-built items within the return policy period

85% of item's purchase price


You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require Our Store Customer Service assistance.

You return You receive

Non-defective items that are returne